Privacy Policy
Last updated: 2024/4/15
Effective date: 2024/4/15
introduction
SOLEX app is a product provided by Taizhou Jindou Cloud Technology Co., Ltd. (hereinafter referred to as "we"). When you use our services, we may collect and use information about you. Through this Privacy Policy, we want to explain to you how we collect, use, store and share this information when using our services, and the ways we provide you with access, update, control and protection of this information. This Privacy Policy is closely related to the service you use, I hope you read it carefully, and when necessary, make the choice you think appropriate in accordance with the guidance of this Privacy Policy. For the relevant technical terms involved in this Privacy Policy, we try to express them in a concise and concise manner, and provide links to further instructions for your understanding. By using or continuing to use our Services, you consent to the collection, use, storage and sharing of your personal information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy or related matters, please contact us at contact@elemoove.com.
1. How do we collect information
We collect only the information necessary to achieve the function of the product in accordance with the principles of legality, legitimacy and necessity. The main sources of personal information collected by our company are: information provided by you, information obtained during your use of our products or services, and your information shared by third parties. We will collect and use your personal information for the purposes of the following product functions. If you do not provide relevant information or do not agree to our collection of relevant information, you may not be able to register as our user or enjoy some services provided by us, or you may not be able to achieve good service results.
1. You provide account registration, login functions and services, you may need to provide the following account registration information:
When you register an account, you will provide us with your email number and login password.
The purpose of collecting the above account information is
(1) To provide you with better services through account management, by logging in to the account, you can synchronize your relevant information.
(2) If you provide a real and valid email number, when you encounter the problem of losing your registered account or forgetting your password, you can easily retrieve your account and password.
(3) We will de-identify the relevant information collected for statistical analysis, in order to more accurately understand the habits of users, and on this basis, continue to improve products, improve service quality and improve product user experience
2. Location information
Location information: Yes When you use BLE to search devices, you need to apply for location permission and enable the GPS service. The APP does not collect and process location information.
3. Log information
For the stability of the APP, when the APP crashes, the crash error stack information and mobile phone model will be uploaded to the server, which is convenient to find the problem.
This type of information only includes: phone model and error message.
2. How do we use the information we collect
We strictly abide by the provisions of laws and regulations and the agreement with users, and use the collected information for the following purposes. If we use your information for more than the following purposes, we will explain it to you again and obtain your consent.
1. Meet your needs: for example, language Settings, location Settings, help services.
2. To provide you with services, product development and service optimization: For example, when our system fails, we will record and analyze the information generated during the system failure to optimize our services.
3. Collect and use your relevant information in the following circumstances according to laws and regulations, in which case you do not need to obtain authorization.
Related to national security and national defense security;
Related to public security, public health and major public interests;
In connection with criminal investigation, prosecution, trial and execution of judgments;
In order to protect the life, property and other major legitimate rights and interests of the personal data subject or other individuals, but it is difficult to obtain the consent of the person;
Necessary for the safe and stable operation of the products and/or services provided, including the detection and disposal of faults in the products and/or services;
Necessary for legitimate journalism;
When an academic research institution carries out statistics or academic research in the public interest and provides the results of academic research or description to the outside world, it de-identifies the personal information contained in the results;
Other circumstances stipulated by laws and regulations.
How do we publicly disclose your personal information
We will only publicly disclose your personal information in the following circumstances:
When it is necessary to provide your personal information according to the requirements of laws, regulations, mandatory administrative law enforcement or judicial requirements, we may publicly disclose your personal information according to the type and disclosure method of personal information requested. Under the premise of complying with laws and regulations, when we receive a request for disclosure of information above, we will require the issuance of corresponding legal documents, such as subpoenas or investigation letters.
How do we protect your personal information
1. We have used industry-standard security measures to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonably practicable measures to protect your personal information. For example, exchanging data (such as credit card information) between your APP and the Service is protected by SSL encryption; We also provide https secure browsing of the website; We will use encryption technology to ensure the confidentiality of data; We use trusted protection mechanisms to protect data from malicious attacks; We will deploy access control mechanisms to ensure that only authorized personnel have access to personal information; And we will conduct security and privacy training courses to enhance employees' awareness of the importance of protecting personal information.
2. We will take all reasonably practicable measures to ensure that no irrelevant personal information is collected. Unless we have your written permission, we will retain your personal information for 36 months and only after you delete or close your account, after which we will anonymize or destroy your personal information.
3. The Internet is not an absolutely secure environment, and E-mail, instant messaging, and communication with other users are not encrypted, and we strongly recommend that you do not send personal information by such means. Please use a complex password to help us keep your account safe.
4. The Internet environment is not 100% secure and we will do our best to ensure or guarantee the security of any information you send us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access to information, public disclosure, tampering, or destruction, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibilities.
5. In the event of an unfortunate personal information security incident, we will inform you in a timely manner in accordance with the provisions of the second paragraph of Article 42 of the Network Security Law: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce risks, and the remedial measures for you. We will timely inform you of the relevant information of the incident by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to release the announcement. At the same time, we will also take the initiative to report the disposal of personal information security incidents in accordance with the requirements of regulatory authorities.
5. How do you manage your Personal information
1. You may access, modify and delete the registration information and other personal information you provide in the process of using our services, or contact us in accordance with the notification guidelines. The extent and manner in which you access, modify and delete your personal information will depend on the specific service you use.
2. We will collect and use your information only to fulfill the functions of our products or services as described in this policy.
If you find that we collect or use your personal information in violation of laws, administrative regulations or the agreement between the two parties, you can ask us to delete it.
If you find that there is an error in your personal information collected and stored by us, you can also ask us to correct it.
When you access, modify and delete relevant information, we may ask you to verify your identity in order to protect the security of your account.
3. In the following circumstances, according to the requirements of laws and regulations, we will not be able to respond to your request:
Directly related to national security and national defense security.
Directly related to public safety, public health and major public interests.
Directly related to criminal investigation, prosecution, trial and execution of sentences.
There is sufficient evidence of malicious intent or abuse of power on your part.
Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations.
Involving trade secrets.
6. How is this Policy updated
Our Privacy Policy will be updated from time to time. In general, we will not reduce your rights under this Privacy Policy. We will post an updated version on this page and notify you of any changes to this Policy in a box or equally prominent form. By agreeing to this, you agree to be bound by this revised Policy. At last! Thank you for reading.